Distance Education Courses | Symbiosis Center for Distance Learning

PURCHASE APPLICATION FORM FOR Rs. 1000 ONLY

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Customer Relationship in modern business has become a key factor for success. Markets have changed and so has consumer behavior. Their demands and expectations have changed in surprising ways. The symbiosis PG Diploma in Customer Relationship Management teaches you to understand the new consumer and new markets. It trains you to provide leadership to businesses and give them a competitive edge in retaining old customers and attracting new ones by guiding them to meet and satisfy these new expectations in innovative ways in a crowded and competitive market.

Provides leadership skills in services marketing and managing the customer-supplier relationship.
Expertise to address the growth in service industry.
Focused training in customer satisfaction and loyalty, data management, sales force automation and the current and future status of CRM.
Equip students for management career opportunities in services marketing, customer service, customer retention / relationship management, call centre management, account management, service design and service quality management.

SEMESTER I:

Course Title

Customer Relationship Management
Consumer Behaviour
Sales and Distribution Management
Services Marketing
CRM in Service Industry

SEMESTER II:

Course Title

Advanced CRM
B2B Markets and CRM
Marketing Research
E-Business

Bachelor degree holder / Graduate in any discipline from a recognised University.
International / SAARC Graduate from a recognised / accredited University /Institution.
Students who have appeared in their final year examination of Bachelor degree program / graduation degree course and are yet to pass the final year examination of Bachelor degree program, can also apply, subject to successful completion of their Bachelor degree program / graduation within the time period specified by SCDL.

Application Form Fees (Non-refundable):

For Indian Residents (General / Defence Personnel / Paramilitary / Police): Rs. 1000/-
International : USD 100 OR Rs. 7,100/-
SAARC : USD 100 OR Rs. 7,100/-

Program Fees: Students have two options of paying the fees as mentioned below:
A] Option 1 – One Time Payment:- Student has to pay the full course fees in one time payment, within 30 days from the date of admission

General: Rs. 35,000/-
Active Defence / Paramilitary / Police: Rs. 30,000/-
International : USD 1,500 or Rs. 1,06,500/-
SAARC : USD 850 or Rs. 60,350/-

B] Option 2 - Two-Installments: Student has to pay the course fees in two installments as follows:

Category	1^st Installment - Pay within 15 days from the date of admission	2^nd Installment - Pay within 30 days from the date of payment of 1^st Installment
General	Rs. 26,000/-	Rs. 14,000/-
Active Defence/ Paramilitary / Police	Rs. 23,000/-	Rs. 12,000/-
International	USD 1200 or Rs. 85,200/-	USD 600 or Rs. 42,600/-
SAARC	USD 700 or Rs. 49,700/-	USD 300 or Rs. 21,300/-

Note:

Participants are required to pay additional exam fees per exam per attempt.

Fee Payment Mode: Fees can be paid Online or by Demand Draft.

Payment via Online: this can be done through payment gateway.
Payment via DD: this can be submitted at SCDL Pune campus. The Demand Draft needs to be in favor of "The Director, SCDL, Pune" payable at Pune only.

One of best and largest autonomous distance learning institute in INDIA approved by AICTE.
Over 350 adjunct faculty from top ranks of the industry for academic counselling, developing curriculum and assessments.
Programs have high acceptance in Industry.
An education provider to top corporates such as Wipro, EATON, Tata AIA, TAFE, Cipla, SBI General Insurance, IBM Vodafone and Many More…
Blended Teaching and Learning methodology (Print, Online and Digital)
Up to date Printed study books, online classroom learning, faculty interaction, e- mentoring and e-learning.

The more qualifications you have, the faster you rise up the career path. Symbiosis Centre for Distance Learning helps you achieve prestigious qualifications without disrupting your job or home responsibilities. Its programs are specially structured in a way to add value to your qualifications and help you fast track your career. Symbiosis Centre for Distance Learning has been enhancing careers and fulfilling ambitions for more than four decades, helping people study while working and empowering them with the knowledge and confidence to rise up the professional ladder with ease.

Visit www.scdl.net to Apply Online:

Purchase and fill application form online
Submit copies of documents in prescribed format as per eligibility of applied program
Pay program fee online through student login

There are many positive advantages to SCDL. Students can learn at a time of the day that suits them, and in whatever location they choose to do so. They are free to study independently, and also have the support of a SCDL through counseling, email, online chat, virtual library and virtual faculty sessions. I work as a senior travel counselor in one of the reputed MNCs. The PGDCRM program has helped me understand, anticipate and respond to my customers' needs in a consistent way, right across the organization. The program has helped me work efficiently and effectively!

Shariq Khan,
Sr. Travel Counsellor
Suzlon

PGDCRM – POST GRADUATE DIPLOMA IN CUSTOMER RELATIONSHIP MANAGEMENT

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